Terms of Service

Last updated 26/01/26

These Terms of Service govern your use of this website and any services provided by Jackal AI trading as Jackal AI (“we”, “us”, “our”).

By accessing our website or engaging our services, you agree to these terms.

1. Who We Are

Business name: [Business Legal Name]
Trading as: [Business Name]
ABN: [ABN]
Location: Western Australia, Australia
Contact: [email address] | [phone number]

2. What We Do

We provide AI-powered services, automation systems, consulting, and related implementation services for businesses.

Our services may include strategy, setup, configuration, optimisation, and ongoing support. Unless explicitly stated in writing, we do not provide legal, accounting, financial, or compliance advice.

You remain responsible for how our services are used within your business.

3. No Guaranteed Results

We do not guarantee specific outcomes.

Any examples, scenarios, figures, case studies, or performance references shown on this website or discussed with you are illustrative only. Results vary based on factors outside our control, including your business model, staff, systems, customers, and market conditions.

We make no promises regarding revenue, leads, conversions, cost savings, performance improvements, or business growth.

4. Client Responsibilities

To deliver services effectively, you agree to:

  • Provide accurate and complete information

  • Grant timely access to systems, accounts, or platforms where required

  • Respond within reasonable timeframes

  • Ensure your own compliance with applicable laws and third-party terms

Delays caused by missing information or access may affect timelines and outcomes.

5. Fees, Billing, and Payments

All prices are in Australian dollars unless stated otherwise

  • Setup fees, ongoing fees, and billing cycles are disclosed before engagement

  • Payments must be made on time as agreed

  • Late payments may result in paused services or termination

We reserve the right to recover reasonable costs associated with unpaid invoices.

6. Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law.

Where permitted, our liability for a failure to comply with a consumer guarantee is limited to, at our discretion:

  • Supplying the services again, or

  • Refunding the cost of the affected services

Nothing in these terms excludes rights you are entitled to under Australian law.

7. Refunds and Cancellations

Refunds

  • We do not offer refunds for change of mind

  • Setup fees and custom work are non-refundable once commenced

  • Refunds are considered only where required by law

Cancellations

  • Ongoing services may be cancelled with the required notice period stated in your agreement

  • Any outstanding fees remain payable

  • Access to systems or deliverables may be removed after cancellation

8. Third-Party Platforms and Tools

Our services rely on third-party platforms, software, and infrastructure.

We are not responsible for:

  • Outages, errors, or downtime

  • Pricing changes or feature removals

  • Policy or terms changes by third parties

You agree to comply with all applicable third-party terms when using services delivered through those platforms.

9. Intellectual Property

Our Intellectual Property

All systems, workflows, frameworks, prompts, documentation, and materials we create remain our intellectual property unless explicitly transferred in writing.

You are granted a limited, non-transferable licence to use deliverables for your internal business purposes only.

Your Intellectual Property

You retain ownership of your data, content, and materials. You grant us a limited licence to use them solely to deliver our services.

10. Confidentiality

Both parties agree to keep confidential information private and use it only for the purposes of providing or receiving services.

Confidentiality does not apply to information that:

  • Is already public

  • Was lawfully obtained elsewhere

  • Must be disclosed by law

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss

  • Our total liability is limited to the fees paid by you in the previous 3 months for the affected services

This limitation applies whether liability arises in contract, tort, or otherwise.

12. Testimonials and Marketing Content

Testimonials and reviews reflect individual experiences only.

They do not represent typical results and should not be relied on as a promise of performance or outcomes.

13. Termination

We may suspend or terminate services immediately if:

  • These terms are breached

  • Fees remain unpaid

  • Services are misused or used unlawfully

Termination does not affect accrued payment obligations or surviving clauses.

14. Governing Law

These terms are governed by the laws of Western Australia.

You submit to the exclusive jurisdiction of the courts of Western Australia.

15. Changes to These Terms

We may update these terms from time to time. The latest version will always be published on our website and applies from the date shown.

16. Contact and Complaints

If you have questions or concerns, contact us at:
[email address]

We aim to resolve issues fairly and promptly.