Privacy Policy
Last updated 26/01/26
Jackal AI ("we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, products, and services.
1. Overview and Scope
Protecting your personal information is a priority for Jackal AI. This Privacy Policy applies to Jackal AI and governs how we collect, use, and handle personal information through our website, applications, and services.
For the purposes of this Privacy Policy, references to Jackal AI include our website, services, and related platforms. Jackal AI provides AI-powered voice systems, automation, and related business services.
By using our website or services, you consent to the data practices described in this Privacy Policy.
2. Our Role: Controller and Processor
For our website, direct enquiries, marketing activities, and self-serve sign-ups, Jackal AI acts as a data controller for the purposes of Australian privacy law.
Where Jackal AI provides services to business customers that involve processing personal information on their behalf (including call handling, transcription, and automation services), Jackal AI acts as a data processor and processes information strictly in accordance with customer instructions and applicable agreements.
Where we act as a processor, any applicable data processing agreement will prevail in the event of inconsistency with this Privacy Policy.
3. Collection of Personal Information
3.1 Personal Information
To provide our services, we may collect personal information that can be used to identify or contact you, including but not limited to:
Name
Email address
Phone number
Business details
Address, city, state, and postcode
Account and billing information
We collect personal information that you provide directly (for example, when you contact us, sign up for services, or make a purchase), as well as information collected automatically.
We may use this information to communicate with you about our services, deliver requested services, provide updates, and send marketing communications. You may opt out of marketing communications at any time using the unsubscribe mechanism provided.
3.1.1 AI Voice and Communications Data
If you enable AI voice features or connect telephony services, we may receive call audio, call recordings, transcripts, call metadata, and interaction logs ("Communications Data").
Communications Data is used to deliver services, maintain system functionality, improve reliability and safety, and provide customer support. Business customers are responsible for ensuring appropriate notices and consents are obtained from callers before enabling call recording or processing.
We may use Communications Data in aggregated or de-identified form to improve and enhance our services, provided it does not identify individual users.
3.1.2 Sensitive Information
We do not intentionally collect sensitive personal information unless it is reasonably necessary for service delivery and you have expressly provided it, and where required by law, given consent.
3.2 Usage Data
We may collect information about how our website and services are accessed and used ("Usage Data"). This may include IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and diagnostic data.
When accessing our services via a mobile device, we may also collect device type, operating system, mobile browser type, and similar technical information.
3.3 Location Data
Where permitted by your device settings, we may collect approximate location information to support service functionality and improve user experience. You can enable or disable location services at any time through your device settings.
3.4 Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website and services. Cookies may be session-based or persistent and help us remember preferences, improve security, analyse usage, and deliver relevant content.
You can configure your browser to refuse cookies or notify you when cookies are used. Some parts of our website may not function correctly if cookies are disabled.
4. Use of Personal Information
We collect and use personal information for purposes including:
Providing and maintaining our services
Managing accounts, subscriptions, and billing
Communicating service updates and operational notices
Providing customer support
Analysing and improving service performance
Monitoring usage and detecting technical issues
Enforcing contractual rights and obligations
Sending marketing communications where permitted
Complying with legal and regulatory obligations
We only use personal information where it is reasonably necessary for our business operations or as otherwise permitted by law.
5. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Usage Data is generally retained for shorter periods unless required for security, functionality improvements, or legal compliance. Where practicable, we anonymise or aggregate information instead of retaining identifiable data.
6. International and Overseas Data Processing
Personal information may be stored or processed on servers located outside Australia, including by third-party Service Providers.
Where personal information is transferred or processed overseas, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with Australian privacy requirements. However, we are not responsible for the privacy practices of third-party providers once information is handled by their systems.
7. Service Providers
We may engage third-party companies and individuals ("Service Providers") to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analysing how our services are used.
These Service Providers may have access to personal information only to the extent required to perform these functions on our behalf. They are contractually obligated to handle personal information in a manner consistent with applicable privacy laws and not to disclose or use it for any other purpose.
You may request an up-to-date list of our third-party Service Providers by contacting us at [your compliance email].
Below is a non-exhaustive list of key Service Providers we use.
A. Analytics
B. AI Voice Platform
We use third-party AI voice and call-handling platforms, including Retell AI, to deliver automated call answering, call routing, transcription, and related services.
Retell AI provides AI-powered voice technology that may record, transcribe, analyse, or process phone calls for the purpose of delivering our services. Call data processed through Retell AI is handled in accordance with Retell AI’s own privacy policy and legal terms.
We do not control how Retell AI stores, secures, or processes information once it is handled by their systems. We encourage users to review Retell AI’s Privacy Policy for further details:
https://www.retellai.com/legal/privacy-policy
C. Payments
Where we provide paid products or services, we use third-party payment processors to process payments securely. We do not store or process payment card details ourselves.
Stripe
Payments may be processed by Stripe, Inc. Stripe handles payment information in accordance with its own privacy policy.
Stripe’s Privacy Policy is available at:
https://stripe.com/privacy
8. Sharing Information with Third Parties
Jackal AI does not sell, rent, or lease customer lists or personal information to third parties.
We may share personal information with trusted third-party partners where necessary to:
Perform statistical analysis
Provide customer support
Deliver services
Operate and maintain our systems
Communicate with users
All such third parties are required to maintain the confidentiality of personal information and are prohibited from using it for any purpose other than providing services to Jackal AI.
We may disclose personal information without notice where required to do so by law, or where we reasonably believe disclosure is necessary to:
Comply with legal obligations or lawful requests
Protect and defend the rights or property of Jackal AI
Prevent or investigate unlawful activity
Protect the personal safety of users or the public
9. Call Recording
Phone calls may be recorded for quality assurance, training, automation, analytics, and service delivery purposes. By continuing a call, you consent to call recording and processing as described in this Privacy Policy.
10. Right to Deletion
You may request the deletion of your personal information by contacting us with a verifiable request.
Subject to applicable legal exceptions, we will:
Delete personal information from our records; and
Take reasonable steps to direct our Service Providers to delete personal information from their records where applicable.
We may be unable to comply with deletion requests where the information is required to:
Fulfil contractual obligations or provide requested services
Detect, prevent, or investigate security incidents or unlawful activity
Debug or maintain system functionality
Comply with legal obligations
Maintain records required under Australian law
Use information internally in a lawful and reasonable manner consistent with your relationship with us
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
Where changes are significant, we will take reasonable steps to notify you, including by email, website notice, or service notification.
Your continued use of our services after changes take effect constitutes acknowledgment of the updated Privacy Policy. Where required by law, we will obtain your consent to material changes.
12. Contact Us
If you have questions about this policy or how we handle your data, please contact:
Jackal AI
Email: hello@jackalai.app